1. Returns and Refunds
At Tshirts For Joy, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund process, subject to the terms and conditions outlined in this Refund Policy.
2. Eligibility for Refunds
To be eligible for a refund, please ensure the following conditions are met:
You must initiate a return request within 3 days from the date of delivery.
The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.
The item(s) must be returned in the original packaging.
3. Non-Refundable Items
Please note that the following items are non-refundable:
Personalized or customized items unless they are defective or damaged upon arrival.
Gift cards and promotional codes are non-refundable and cannot be exchanged for cash.
4. Refund Process
Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item(s) received are defective or damaged. We recommend using a trackable shipping method to ensure the safe return of your item(s).
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with details and photographic evidence. We will arrange for a replacement or issue a full refund, including return shipping costs.
7. Processing Time for Refunds
Please allow 3 business days for us to process your refund once we have received and inspected your returned item(s). The time it takes for the refund to reflect in your account may vary depending on your payment provider.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with a return, please contact our customer support team at firstname.lastname@example.org. We are here to help you.
9. Cancellations Before Receiving Orders
If you wish to cancel your order before receiving the item(s), please contact our customer support team as soon as possible. We understand that circumstances may change, and we'll do our best to accommodate your request. However, please be aware of the following terms:
Cancellation Fee: Orders that are canceled before they are shipped will incur a 15% processing fee based on the total order amount. This fee covers administrative and processing costs associated with cancellations.
In-Transit Orders: Once your order has been shipped and is in transit, it cannot be canceled. In such cases, please follow our standard return process (as outlined in Sections 2 through 8) upon receiving the item(s).
Please note that our goal is to provide you with the best possible service, and we appreciate your understanding of these terms regarding order cancellations.
10. Policy Changes
We reserve the right to modify or update our Refund Policy at any time. Any changes will be effective immediately upon posting on our website.